Frequently Asked Questions

How to contact us?

You can contact us by phone (650) 381-1671 or fill in contact resharp form at the bottom of the home page

How does it work?

Resharp is a new-to-the-world, patented automated system that scans your knife's profile and then restores a factory edge back on your knife in 60 seconds or less, in the store, while you watch, no pick-off & drop-up.

Why is this different?

Resharp is available almost anytime and it takes only a few minutes to sharpen all your knives.

Resharp can do this because they have developed a miniature version of a factory knife sharpening system used in the world’s best knife factories. We use proprietary vision systems to precisely scan the edge of your knife and then accurately and consistently regrind the V-bevel back on to your knife so it performs like the first day you took it out of the package.

How long does it take?

The scanning and sharpening take 60 seconds or less for each knife. Typically, a customer with 3-4 knives can be finished in 5 minutes, while you watch.

How much does it cost?

We charge a $1.00/inch of blade length with a $5.00 minimum. We are running a promotion and we email a 20% discount coupon if you're interested. (please provide, first/last name, email address).

Is this a Self-Service Kiosk?

No, the trained store associate will take care of the entire process and provide a knife sleeve for safe transportation home. No skill required, just watch.

Do I have to operate the machine?

No, the trained store associate will take care of the entire process and provide a knife sleeve for safe transportation home. No skill required, just watch.

Do I have to make an appointment?

No. Just drop in with your knives and ask a store associate and they will help you out.

Can I drop my knives off?

No, your knives are sharpened while you watch. Typically, customers are done in about 5 minutes or less.

Do you provide a guarantee?

Yes, we want you to be completely satisfied. If we didn't get your knives as sharp or sharper, the store associate will re-sharpen them for you.

What kind of knives do you sharpen?

We sharpen most traditional kitchen knives including cleavers, but not serrated, scalloped bread knives or ceramic knives.

What are the minimum and maximum lengths that you sharpen?

We sharpen blades as short as 2.5 inches and as long as 12 inches.

Do you sharpen Butcher knives and Cleavers?

Yes, we sharpen most size with blades up to 3.5 inches tall

Do you sharpen pocket knives?

Yes, we sharpen most folding pocket knives with blades as short as 2.5 inches. Check with the store associate for specifics.

Do you sharpen Santoku knives?

Yes, we sharpen Santoku knives with a V-bevel and other knives with dimples/divots in the knife face.

Do you sharpen serrated/scalloped bread knives?

Unfortunately, not at this time.

Do you sharpen ceramic knives?

Unfortunately, not at this time.

Do you sharpen scissors/shears, small tools/lawnmower blades?

Unfortunately, not at this time.

How often are you supposed to re-sharpen your knives?

The average home cook will want to come back every 3-6 months, based on how often you use the knives.

Do you repair damaged knives?

The Resharp System does a very good job of restoring the ground bevel and in the process can remove and reduce minor dings and dents in the knife edge. Large chips, as well as bent and broke tips, are typically more than our system can restore. The store associate can help answer more questions.

What is the Bevel Grind or Sharpening Angle?

The Resharp system creates a precise double V-bevel with a narrow primary V-bevel angle for effortless slicing and a broader secondary V-bevel for a robust knife edge.

Where are you located?

We have locations in San Francisco Bay Area

located inside the Hassett ACE Hardware Stores:

  • PALO ALTO 875 ALMA ST, PALO ALTO, CA 94301

  • SAN MATEO 545 1ST AVE, SAN MATEO, CA 94401

  • REDWOOD CITY 348 WOODSIDE RD, REDWOOD CITY, CA 94601

  • BELMONT 1029 ALAMEDA DE LAS PULGAS, BELMONT, CA 94002

  • HALF MOON BAY 111 MAIN ST, HALF MOON BAY, CA 94019

located inside the Cole Hardware Stores:

  • COLE - SOMA 345 NINTH STREET, SAN FRANCISCO, CA 94103

  • COLE - NORTH BEACH 627 VALLEJO STREET, SAN FRANCISCO, CA 94133

  • COLE - ROCKRIDGE 5533 COLLEGE AVENUE, OAKLAND, CA 94618

  • COLE - RUSSIAN HILL 2254 POLK STREET, SAN FRANCISCO, CA 94109

  • COLE - DOWNTOWN 70 FOURTH STREET, SAN FRANCISCO, CA 94103

  • COLE - COLE VALLEY 956 COLE STREET, SAN FRANCISCO, CA 94117

What are your hours?

Each store is open 7 days a week, typically between 7:30 am or 8:00 am until 6:00 pm or 7:00 pm. check with the store for exact hours.

Do you have volume discounts?

If you have more than 20 knives, please call partner relationship manager 866-260-2406.